To start a chat with our customer experience team, click here!

If you are unable to find an answer from our FAQs, click here to submit a support ticket with our customer experience team!

Please note, we are closed on April 6th, 2026, in observance of Easter.

Start a Return or Exchange

Buy an E-Gift Card

Login to Your Account

Shop

Natural Life

<p>We recommend heating up the heating pads in 30 second increments until you get the temperature that you like!&#xA0;</p>

We recommend heating up the heating pads in 30 second increments until you get the temperature that you like!

What is the recommended time for heating up the heating pads?

Product Information

Product Questions

How can I order Natural Life products?

When will my order ship?

Can I ship one order to two different addresses?

How do I ship a gift to a different address?

Are your prices printed on your packing slips?

Will I receive an order confirmation for my order?

Can I add a gift message to my order?

What's the status of my order?

Am I able to cancel an order?

What should I do if I purchased from an unauthorized site?

How do I apply for tax exempt status?

Do you sell your products on Temu and other marketplaces or buy your products from them?

How do I get a gift receipt?

Order Questions

How do I change my billing information?

I have not received an order confirmation, can you send me one?

Why am I getting an error at checkout when using my store credit for payment?

I'm having trouble loading or using the website...is something wrong?

Why won't my order go through at checkout?

Website Troubleshooting

Does Natural Life have offer installment payments where I can buy now, pay later?

How do I enter my promo code at checkout?

Is Natural Life legit?

Why am I seeing a pending charge on my payment method? What is a preauthorization?

What is Natural Life’s pricing method?

What payment options do you accept?

Does Natural Life charge tax?

Will I be charged for an item if it does not ship?

Payment Questions

How do I check my E-Gift Card balance?

How do I use my E-Gift card?

Does Natural Life sell gift certificates?

What do I do if I can't find my E-Gift Card?

E-Gift Cards

Ordering & Payment

Help! My promo code isn't working!

How do I get free shipping on my order?

Do you have any coupons or promotions going on?

Promotions

From where and how are Natural Life orders shipped?

How much is shipping within the U.S.?

Does Natural Life ship internationally?

I want to ship my package express or premium, but I'm only getting a ground shipping option at checkout. Is this correct?

Can Natural Life ship to a PO Box or Military APO/FPO/DPO?

I am seeing you ship to my address, but I'm getting an error when trying to ship to my PO Box. Can you help?

How long will it take for me to get my order?

I accidentally put in the wrong address. Can you send my order again?

Can I ship one order to two different locations?

What is the Colorado Retail Delivery Fee?

What is the Minnesota Retail Delivery Fee?

Shipping Questions

Will I be notified when my order ships?

How can I track my order? Where is my tracking number sent?

My package is shipping to the wrong location. Can you change it once it's shipped?

Can I be sent a notification when my package is delivered?

I think my package is lost...who can I contact?

Why aren't there any tracking updates for my USPS shipment?

Tracking

Shipping

Why can't I exchange an item that I ordered on Facebook or Instagram?

What is Natural Life's Return/Exchange Policy?

How do I return items from more than one order?

I processed my return request, but I haven't received my return label to my email. Can you resend it?

Return/Exchange Tutorial

Are my items Final Sale?

How do I return or exchange a gift?

Are my items available for exchange?

Can I exchange clothing items for a different size?

Policies

What if I have items that are missing, broken, or defective?

I don't think the quality of my product meets my standards...what should I do?

I purchased an item from a retail partner, how do I return product I don't like?

Quality Issues, Shortages, or Damages

Returns & Exchanges

Does Natural Life have a size chart?

Does Natural Life clothing come in extended sizes?

Does Natural Life clothing come in tall or petite sizes?

Sizing

How do I close my Sunny Day Pop Up Lounge Tent?

Are Natural Life products made in China?

An item I want is on backorder...when does it come back in stock?

I can't find an item I bought in the last year...do you make it anymore?

It looks like my mug is crackling...is it safe to use?

My lid broke...where can I buy a new one?

What items are in each Surprise Ball?

What are the differences between your graphic tee styles?

How long do your air fresheners last?

What is the Prop65 warning for California Residents?

Does Natural Life conduct product safety testing?

How do I cut “Cut to Your Own Length” items?

Why isn’t my night light working?

My product is damaged or defective. Can I get a replacement as an international customer?

Can I return/exchange products if I live internationally?

Returns, Damages and Quality Issues

I am seeing you ship to my country, but I'm getting an error when trying to ship internationally. Can you help?

Where can I find stores that carry your products internationally?

How much will it cost to ship my international order?

Can Natural Life ship internationally?

What is a carrier brokerage fee?

Will I be charged duties, taxes, or carrier brokerage fees?

Shipping and Customs Fees

International Customers

How do I sign up for an account with Natural Life?

How can I see my recent orders in my account?

How do I unsubscribe from Natural Life emails?

How can I be removed from the catalog list?

How can I request a Natural Life catalog?

How do I create and share my wishlist?

My Account

How can I contact Natural Life?

Does Natural Life have a phone number?

Contact Us

What are Natural Life's business hours?

Is Natural Life a US company?

Who owns Natural Life?

Does Natural Life have a physical store location?

Where are Natural Life items made?

What is Natural Life's Vendor Code of Conduct?

Does Natural Life advertise on social media?

About & Contact

Do you sell Natural Life wholesale?

Can I request a donation for my charity?

Can I buy bulk for Corporate Gifting?

How do I tell you my great idea or share feedback?

I would love to partner with Natural Life on social media. Who can I contact?

How do I apply for a job with Natural Life?

I want to promote the Natural Life brand! Can you send me any free product?

Partnerships

What is the recommended time for heating up the heating pads?Updated 2 months ago